SHIPPING TERMS

Valid as of February 3rd, 2020 

ABOUT THE ONLINE STORE

The products in this online store are sold by Hillwood Design, business ID: 2924669-6. We sell products to companies, as well as private persons of legal age. All our prices include value-added tax. We reserve the rights to any changes of prices and shipping terms. The customer is to explore our current shipping terms before every order.

ORDERING

By making an order You agree to these shipping terms, current prices and possible delivery charges. We send a confirmation of Your order by e-mail. Receiving an order confirmation requires giving Your e-mail address when placing Your order.

The order confirmation includes following information:

-Order number

-Order content

-The prices of the products as well as the total price of the order

-Taxes (VAT)

-Delivery charges

A receipt of the order will be sent to the customer on delivery. Please keep Your order confirmation, so that You may check the contents of Your order.

PAYMENT METHODS

The products and the delivery charges are always paid when placing Your order. The payment service in our hillwood.fi -online store is supplied and transacted by Checkout Finland. All the Finnish online banks are available. If You would like more information about the payment service and transactions, please familiarize with the terms on their website: https://checkout.fi/materiaalit/maksuehdot/

DELIVERY CHARGES AND DELIVERY METHODS

We will inform You of the delivery charges when placing Your order. The delivery charges include all packaging and delivery expenses. We will deliver Your order either as a letter or a package, depending on the size of Your order. We use the services of Posti and Matkahuolto for delivery. Letters will be delivered directly to Your address and packages will be delivered to the post office closest to You.

DELIVERY TIMES

We manufacture the items as they are ordered, and usually our delivery time is 3-7 days, special orders 7-14 days. For bigger quantities, please confirm the delivery time specifically over e-mail. We will announce in our online store if there would be any exceptional delivery times. If Your order would require quick delivery, please contact us by e-mail, touko@hillwood.fi, prior to placing Your order.

EXCHANGE AND RETURN POLICY

- CUSTOM MADE PRODUCTS

The consumer protection act return policy dos not apply to custom made products. Yet, if You would be unhappy with Your product for any reason, please contact us by e-mail, touko@hillwood.fi

- EXCHANGE AND RETURN

Other unused and merchantable products have a 14-day right to return, according to the consumer protection act. However, in this case the customer is responsible for the returning charges. If You would like to return Your purchase or exchange the product to another product of same price, please contact us by e-mail, touko@hillwood.fi.

PROBLEMATIC SITUATIONS

A notice of an incorrect delivery or flawed product has to be sent within 14 days of receiving the delivery. If the package is damaged during delivery, a reclamation has to be made instantly to the company responsible of the delivery. Please inform us also, if there is any damage to the product during the delivery.

FORCE MAJEURE

In case of force majeure, the agreement can be viewed as expired, and neither the customer nor the seller has any rights to compensation. Alternatively, the delivery time can be extended in case of force majeure. The seller is not obligated to fulfill the agreement if circumstances of force majeure prohibits delivery of a product or a part of the product. Also in cases where fulfilling the agreement would require sacrifices that are unreasonable compared to the benefit of the customer, the seller is not obligated to fulfill the agreement. The seller is not obligated to compensate the damage caused by ending the of the agreement to the customer, and the seller also has the right to terminate the contract.

OTHER

We reserve the rights to change our shipping terms. The customer has to be familiar with our current shipping terms before placing an order. Please note, that wood is a natural material and is finished with natural oil. This might cause wooden products to change appearance over time.